Privacy Policy

Privacy Policy

balloonideas.com

Effective Date: October 26, 2025

At Balloon Ideas, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services. By using balloonideas.com, you agree to the practices described in this policy.

We are committed to protecting your personal information and being transparent about our data practices. This policy complies with applicable privacy laws including GDPR, CCPA, and other regional privacy regulations.

1. Information We Collect

Information You Provide

When you interact with our website or services, you may provide:

Contact information (name, email address, phone number, mailing address)
Account credentials (username, password)
Payment information (processed securely through third-party payment processors)
Communications you send us (feedback, inquiries, support requests)
Newsletter subscription preferences

Information Collected Automatically

When you visit our website, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Location data (general geographic location based on IP address)
Cookie and similar tracking technology data

2. How We Use Your Information

We use collected information to:

Process and fulfill your orders and transactions
Provide customer support and respond to inquiries
Personalize your experience and recommend products
Send marketing communications (with your consent)
Improve our website functionality and user experience
Analyze usage patterns and website performance
Detect and prevent fraud, security breaches, and illegal activities
Comply with legal obligations and enforce our policies

3. Legal Basis for Processing

We process your personal information based on:

Contract Performance: To fulfill our contractual obligations when you make purchases
Legitimate Interests: To improve our services and protect against fraud
Consent: For marketing communications and optional services
Legal Compliance: To meet regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data transmission
Secure, encrypted storage of personal information
Regular security audits and vulnerability scans
Access controls limiting data access to authorized personnel
Employee training on data protection and privacy
Incident response procedures for potential breaches

While we strive to protect your information, no online transmission or storage method is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Preference Cookies: Remember your settings and choices
Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.

6. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Companies that help us operate our business (payment processors, shipping partners, email services)
Legal Authorities: When required by law or to protect rights and safety
Business Transfers: In case of merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize sharing

All third parties are contractually obligated to protect your information and use it only for authorized purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your information
Object: Object to certain processing activities

To exercise these rights, please contact us using the information provided below. We will respond within the timeframe required by applicable law (typically 30 days).

8. Data Retention

We retain personal information for as long as necessary to:

Provide requested services
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it.

Parents or guardians who believe we may have collected information from their child should contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions
Privacy Shield frameworks (where applicable)

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top
Sending email notifications for significant changes

Continued use of our services after updates indicates acceptance of the revised policy.

13. Regional Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights including the right to know, delete, correct, opt-out of sale/sharing, and non-discrimination. We do not sell personal information or use it for targeted advertising without consent.

European Residents (GDPR)

European residents have enhanced rights including access, rectification, erasure, restriction, portability, and objection. You may also lodge complaints with supervisory authorities.

14. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Balloon Ideas

Email: privacy@balloonideas.com
Phone: (210) 495-4660
Mail: 3918 Briarcrest Street, San Antonio, Texas 78247, USA
Website: balloonideas.com

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT: Privacy Request" in your subject line.

Last Updated: October 26, 2025