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COVID-19

COVID-19 Business Update / Ordering Information

In compliance with San Antonio's Stay Home/Work Safe orders, we are operating with a reduced work-staff with reduced warehouse hours.  Our Warehouse is CLOSED to the public at this time -- all orders must be placed online or by phone. There is NO showroom available to "shop" and no on-site purchases -- Online or by phone, only.

Although the State of Texas is removing their mask mandate as of March 2021 and allowing businesses to fully open, it is our company policy that we will continue to require our teams to wear masks when delivering to a client's business or location, as well as within our Balloon Ideas office and warehouse.

Our office and warehouse will remain CLOSED to the Public.  For local online-order customers, we will continue to provide 24/7 online order pick-up via our Contact-Free Warehouse Lockers.  For local delivery customers, nothing will change -- order by phone (or online) as usual.  For out-of-area customers, our online order processing is unaffected.

In these odd times, we're trying to keep things as simple as 1-2-3!  Please review our 1-2-3 Instructions for the Shipping, Contact-Free Warehouse Pick-up or Local Delivery option that applies to you...

 Orders Placed for UPS Shipping:

No Shipping Delays for Online Orders: If it's in-stock, and is ordered by Noon CST Monday through Thursday, it will ship the same business day!  Orders placed after Noon CST on Thursdays are shipped the following Monday.  However, UPS is NOT honoring service guarantees at this time (Next Day Air packages are not guaranteed to arrive by 10:30AM on the next business day, 2nd Day Air packages may actually take 3 business days, Ground in-transit times are estimates only, etc.)  But, rest assured, we will get your order on a UPS truck on the same business day, as long as your order is placed by Noon Central Standard Time Monday through Thursday!  Placing an order for UPS Shipping is easy as 1-2-3!

1: Place Your Order Online at www.BalloonIdeas.com:  Everything we carry is shown & available to order online!
2: Choose the UPS Shipping Method that best suits your needs:  Click Here to see the UPS Ground Time-in-Transit Map.
3: Look for UPS Tracking Information as soon as your order has been shipped: Orders that are received by Noon Central Time Monday-through-Friday are shipped the same business day.

 

Orders Placed for Local Warehouse Contact-Free Pick-Up:

Contact-Free Pick-Up for Online Orders:  San Antonio & Local Balloon Orders and Helium Tank Rentals ARE Available via our Contact-Free Warehouse Pick-up:  It's as easy as 1-2-3!

1: Place Your Order Online at www.BalloonIdeas.com:  Everything we carry is shown & available to order online!  Orders placed by NOON Monday through Thursday will be available for Same-Day Pick-Up! If we have staff available, orders placed for Friday, Saturday and Sunday Pick-Up are generally available, as well.  If we don't have staff available to pull your order, we'll let you know so that you can make other plans.
2: Look for the "Order Ready for Pick-Up" Email once your order has been processed:  The email will contain your Pick-Up Time & Contact-Free Pick-Up Instructions!
3: Once you've received the "Order Ready for Pick-Up" Email, your can Pick-Up Your Order at our Contact-Free Warehouse Locker Anytime: 24 Hours-a-Day / 7 Days-a Week!

 

 Orders Placed for Local/San Antonio Delivery:

San Antonio Delivery available Existing/New Customers: For our new and long-term San Antonio & Local Wholesale, Automobile and Apartment Customers -- Freon, Helium and Balloon/Supply Delivery is Available on a reduced delivery schedule by HAZMAT-Certified staff. Of course, the earlier you call to place your order, the sooner you'll have it in-hand!  Be sure to leave a message on our machine, if we're out-of-the-warehouse -- if you don't leave a message, we won't return your call!   For our Local/San Antonio Delivery customers, we're keeping it easy as 1-2-3 for you, too! 

1: Call 210-829-4444 with your message or order, Fax your order to 210-829-0166 or Place Your Order Online at www.BalloonIdeas.com:  Everything we carry is shown & available to order online!  Orders placed by 10AM Monday through Thursday will be available for Same or Next Business Day Delivery!  Orders placed after 10AM on Thursdays, will be delivered the following Monday.
2: Once we receive your message or order, we'll call you back to confirm:  We'll let you know when we'll be by with your delivery. The earlier you order, the sooner you'll have it in-hand!
3: Look for our Delivery Vehicle:  We deliver Monday-Thursday with HAZMAT-Certified staff and we'll abide by your current Covid-Restrictions, just let us know what to do when we get there with your order!